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Tag Archives: Waiters

The tourists are back

17 Sunday Mar 2024

Posted by chriswardpress in Restauranting

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Aigues Mortes, Ice cream, Restaurant, Rude waiters, tourist season, Waiters

You can tell it’s almost Spring: The weather’s getting warmer (not, in and of itself, a reliable indicator in these post global-warming days); I have trouble finding a space in my apartment’s car park; and the waiters are being rude again.

It’s a truism that most restaurants in tourist destinations simply don’t care whether or not you like the service because they’re not relying on you coming back ever again. You’re here for the day, you’ll only ever eat there once, so eat up, pay up and then get lost so they can turn the table and rip off the next customer.

So yesterday we ate, or rather tried to eat, at Trulli in Aigues Mortes, down towards the Camargue. We arrived at a quarter to one, not too late one would think, but there were only a couple of tables left among the 50 or so already occupied in the town’s central square.

We were seated, given menus and, within a quarter of an hour, had our drinks order delivered. Expensive drinks, mind you, but we’re on holiday, it’s sunny and it’s a pleasant spot. “J’arrive”, the waitress said, explaining in that illogical French way that she’ll be over some time soon to take our food order. It doesn’t mean “I’m coming right now” but “I’m thinking of setting off some time soon. Fairly soon anyway.”

So we waited. And waited. And drank our drinks. And finished our drinks. And re-read the menu. Then the waitress arrived, notepad in hand – and took the order of the table next door which had been seated a quarter of an hour after us. Then she ran, literally ran away inside the restaurant.

We waited. By now we were really hungry, so we decided just to pay for our drinks and go and get a sandwich; clearly our waitress had forgotten us and, even if she took our order now at 1340, we weren’t going to be eating anywhere near this side of 2 o’clock.

So, an hour after we sat down, she arrived. “Just the bill for our drinks please,” I said. “We’ve been waiting too long, we’re hungry and I’m annoyed that you took the order of the table next to us who were seated 15 minutes after us.”

“Ah don’t worry about that,” she said, flourishing her note pad on which sat, unmoved, the order for next door which she’d taken nearly 15 minutes earlier. “I haven’t put their order into the kitchen yet – I’ll put your order in first so you get your food before them.”

What, as the young people say these days, the actual fuck? You took their order a quarter of an hour ago, giving them hope that they’ll be eating any time soon, and the kitchen is still ignorant of their existence? N’importe quoi, as they say in French.

“Just our drink bill then,” I said, and she repeated those immortal lines “J’arrive”.

Dear Reader, she did not arrive. Not any time soon. We’d been waiting over an hour; I’d had the time to send Scarlett off to the Postcard shop to buy a postcard so I’d have the exact change for our order before, casually passing our table, our waitress said, “You have to pay inside.”

“Well it would have been useful to know that,” I said. And now she became angry and shouted. “I told you! I told you that you had to go inside.”

And I too got angry. “No you absolutely, definitely did not. You did NOT tell us to go inside.” Scarlett and Roxanne confirmed this, but she insisted, shouting loudly now. So we stood up and started moving inside to pay. I turned to our still hopeful neighbors. “You may like to know that even though she took your order 20 minutes ago she still hasn’t passed it on to the kitchen,” I told them. And she got even angrier. “That’s not true!” I’m taking it now!”

Well, both things can’t be true. The neighbors decided that a sandwich was a good idea too, and stood up to leave. I went inside to pay where the owner took my cash – the exact amount, €25.50 for three alcohol-free cocktails which were quite good – and laughed. “No tip?”

“Sure,” I said. “Don’t lie to and shout at your customers. Have a great season.”

We left, got a very nice sandwich on the way out – freshly made, lots of salad – and then went for an ice cream.

There are two ice cream parlors at the entrance to Aigues Mortes directly opposite each other. We went to the one on the left as there was no queue. Roxanne and I got our ice creams and Scarlett got a Glace Italienne, a Mr Whippy in fake strawberry flavor. Which tasted disgusting. “Taste this,” she invited me. It tasted of milk gone off.

I passed it over the counter to the server, saying, “This tastes funny. It’s gone off.” He looked at me as if I’d just passed him a turd. “No it hasn’t.” He didn’t bother tasting or smelling it.

“Smell it.”

He sniffed. “It smells of strawberry.”

“Yes. Strawberry and rotten milk,” I replied. He went to see his boss at the back of the store who sniffed it, said, “There’s nothing wrong with it,” and then threw it in the bin.

Scarlett took a regular ice cream and we left without any comment or apology.

Next time, we’ll try the ice cream parlor on the right. But it’ll be a long time before we go back to Aigues Mortes, I have to say.

Vignette: Soirée Vigneron and Stagiaires

13 Wednesday Aug 2014

Posted by chriswardpress in Vignette: A slice of m...

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800 plates, Chaud!, Profiteroles, Raspberry soufflé, Soirée vigneron, Soufflé, Stagiaires, Waiters, Waiters are stupid

We did 98 covers last night for our ‘Soirée champagne’ – six courses starting with Carpaccio de St Jacques and finishing with moelleux de chocolat. We’ve been doing the prep for this for two or three days and it all went well, but I didn’t get out of the joint until gone half-past one this morning; the waitrons were still there when I turned out the light in the plonge, poor things.I often wonder what waiters think, in the same way you wonder what your dog is thinking. I reckon it goes something like this: “Hmm, where’s my arse gone? I’ll have a quick look with my left hand….nope, nothing. I know, I’ll try my right hand…nope. Ah, I know! (light bulb pops up over head) – I’ll search for my arse with BOTH hands…nope, still nothing.”Not that I’m trying to disparage waiters, you understand. They do a good enough job of that for themselves. Like, “Scrape the plates into the bin before you give them to me.” Last night I kept a 2.5 litre ice cream carton handy to dredge the bits of food and salad leaves and slices of bread out of my sink – just the ‘morceaux’ they’d left on the plates. How can you think you’ve scraped and stacked a plate when there’s a half-inch gap in the middle where it’s still covered with cheese, bread and mâche, lamb’s ear lettuce?Luckily for me I had a stagaire assigned to plate removal duty; washing 800 plates is hard enough, but carrying them all back out into the kitchen as well would be impossible. And, for once, after a few kickings and repeated explanations (that’s right, dry them AFTER they’ve been through the dishwasher…) he did OK.And luckily for me the Seconde de Cuisine and the Chef de Partie (entrées) came and helped dry the cutlery; 1,600 knives, forks and spoons take a LONG time to wash and even longer to dry.It’s a lot of plates and cutlery because they all had amuse bouches, starters (two plates), main course (two plates), cheese and pudding (a plate and a soufflée dish, chef doing his special raspberry soufflées for pudding). Which means 100 x 8 = 800 plates plus all the batterie, the saucepans and what have you to assemble all this. Busy night for me. I was reading a restaurant review the other day where I was invited to have pity on the poor plongeurs who between the three of them have to do up to 600 plates a night (a fourth one does the pots and pans). Slackers.The thing which takes most of my time is taking the cleaned pots and plates back out into the kitchen, especially difficult when the five cooks are working an assembly line to plate up those 1000 dinners and you can’t get by them but have to anyway because there’s simply no room anywhere in the plonge for the next load of stuff that’s about to come steaming out of the machine. Luckily chef and his seconde and the new chef de partie are all professional enough to take an armful of stuff out with them when they pass by, which helps a lot.The stagaires don’t, of course. We have a new one who Knows Everything – he explained his recipe which he’d invented by himself and which was his recipe and he had designed it all by himself and which was his recipe (etc…) for a dish which involves slicing a choux bun in half, sandwiching in a boule of glace vanille, putting it on a plate decorated with a little creme anglaise, adding a few more similar buns and then covering them with hot chocolate.The silence which followed the announcement of this Great New Recipe was broken by Chef saying, “So, profiteroles then?”And then he insisted on speaking English to me all night. Very, very bad English, presumably on the grounds that my French is so appalling only everyone else in the restaurant can understand it. So when someone arrives in the plonge with a hot saucepan they normally cry, “Chaud!” to warn me it’s hot. This one arrived shouting, “Cold!” I thought he was trying to make a joke, but it turned out he thought “Cold!” means “Hot”. He has an English exam on Wednesday, apparently, and offered me €100 to sit it for him…Anyway. So I finished late. And chef insisted I eat two of his soufflées which were, frankly, delicious. Choose them if they’re on the menu.

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