Me: You do control-a, control-c to copy everything, then click the W icon to start Microsoft Word

Her: One click or two?

Me: One if you click there, two if you go through the Start menu

Her: OK then what?

Me: Then you do control-v to paste it all into Word so you can edit it how you like it. When you’ve finished just repeat the process but copying from Word and pasting into your e-mail to send it back to me.

Her: Wait, wait! Don’t complicate things, tell me how to send it back to you when I’ve finished editing.

Me: But it’s the same process you’ve just done.

Her: No it’s not!

Me: OK call me when you’ve finished.